Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Casino games are designed for entertainment, and outcomes are determined by chance or by the rules of the game. Previous results do not predict future results. A win does not mean that another win is due, and a loss does not mean that a win is more likely next time.

It is important to treat gambling as a form of paid entertainment rather than an income source. Only use funds that remain available after essential costs such as rent or mortgage payments, household bills, food, transport, education and other financial commitments have been covered. Never borrow money, use essential funds or sell possessions to gamble.

• Decide how much time and money you are comfortable spending before you start.
• Keep a record of your deposits, wagers and losses so you understand your overall activity.
• Take regular breaks and avoid playing when you are tired, upset, angry or under the influence of alcohol or other substances.
• Do not gamble to recover losses. Chasing losses can lead to larger losses and make it harder to stop.
• Avoid making gambling decisions when experiencing financial pressure or personal distress.
• Remember that it is always acceptable to stop, even if you are currently winning or losing.

Responsible gambling also means making informed choices. Read the available game information, understand the relevant rules and consider the possible cost before participating. If you do not understand a game or its terms, do not play until you have obtained enough information to make a clear decision.

Tools and personal limits

Setting personal limits before gambling can help you maintain control. Depending on the features available through your account, you may be able to set limits on deposits, wagering, losses or the time spent playing. These tools are intended to support your decisions, but they work best when chosen carefully and used consistently.

Plan before you play

1. Choose a gambling budget for the day, week or another period that suits your circumstances.
2. Set a time limit and decide when you will finish, regardless of whether you are winning or losing.
3. Consider your other commitments and make sure gambling will not interfere with work, study, family or rest.
4. Use account settings or available controls to apply your chosen limits before you begin.
5. Review your activity regularly and reduce your limits if your circumstances change.

Taking a break or closing your account

If you would prefer not to gamble for a period of time, consider using any available time-out or self-exclusion option. A time-out can provide a short break, while self-exclusion is intended for people who want to stop gambling for a longer period. The available process, duration and account effects will be explained through the relevant account or support channel.

If you ask for help to stop gambling, take the request seriously and act promptly. Do not open another account or try to work around a restriction. If you believe your account needs to be closed or restricted, contact the available support service through the website. Staff may ask questions to understand your request and explain the options available.

Limit changes may not always apply immediately, and any applicable conditions will be shown when you use the relevant tool. You remain responsible for checking your settings and for deciding whether to continue gambling. If a limit or restriction does not appear to be working as expected, stop gambling and seek assistance.

Recognising signs of concern

Gambling can become difficult to control for some people. A concern may develop gradually, and you may not notice the change straight away. The following signs may indicate that gambling is becoming harmful or is affecting your wellbeing:

• Spending more time or money gambling than you intended.
• Trying to win back money that has already been lost.
• Feeling restless, irritable or anxious when attempting to stop or reduce gambling.
• Gambling with money needed for bills, living costs or other obligations.
• Borrowing money, using credit or selling belongings to continue gambling.
• Hiding gambling activity, losses or account transactions from family or friends.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Missing work, study, appointments or social activities because of gambling.
• Feeling guilt, shame, stress or low mood after gambling.
• Arguing with people close to you because of gambling.
• Returning to gambling after deciding to stop.
• Believing that a particular system, ritual or strategy can guarantee a win.

One sign does not necessarily mean that you have a gambling problem, but it is worth taking action if gambling is causing concern. Consider stopping play, applying a restriction and speaking honestly with someone you trust. Support is available, and asking for help early can make it easier to regain control.

If gambling is affecting your mental health or you feel overwhelmed, seek assistance from an appropriately qualified health professional or an Australian gambling support service. If you feel at immediate risk of harming yourself or someone else, contact emergency services or a crisis service in Australia without delay.

Support, age and account safety

Gambling should only be undertaken by adults who are legally permitted to gamble in their location. Do not allow children or other unauthorised people to access your account, device or payment methods. Keep your login information private, use suitable security settings and log out when you have finished. If you believe another person has accessed your account, stop using it and report the concern through the available support channel.

Friends and family can sometimes notice changes before the person gambling does. If you are concerned about someone else, approach the conversation calmly and without blame. Explain what you have noticed, listen to their concerns and encourage them to seek professional support. You can also set appropriate boundaries around money and access to your accounts. Do not take on debt or financial responsibility to cover another person's gambling losses.

Ritzo Casino provides responsible gambling information to help players make informed decisions. Website features, account controls and support arrangements may vary according to the applicable service and requirements. Please review the information displayed in your account and on the website for the options available to you.

If you are unsure whether gambling is suitable for you, choose not to play and obtain independent advice. Responsible gambling is about staying within your limits, protecting your finances and wellbeing, and being prepared to stop when gambling is no longer enjoyable or manageable.