- OperatorGBL Solutions N.V.
- Established2024
- Total Games16,000+
- Game Providers135+
Information we may collect
To provide an online casino service, Ritzo Casino may handle different types of information about players and visitors. The information collected depends on how you use the website, which services you access and the choices you make. Some information is provided directly by you, while other information may be created automatically when you use the website.
Account and identity information
When you register or maintain an account, we may collect details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also record responsible gaming settings, account activity and information you provide when asking for help. This information helps us create and administer your account, provide relevant services and communicate with you about account matters.
Verification and compliance information
We may request documents or other information needed to confirm your identity, age, eligibility and account ownership. This can include verification documents and information used for customer checks, fraud prevention, security checks and responsible operation of the service. We may also record information relating to unusual activity, account restrictions, disputes or other checks required before certain account actions can be completed.
Payment and transaction information
We may handle records about deposits, withdrawals, bets, gaming activity, bonuses or other transactions made through the website. Payment providers may process payment details on our behalf. We generally receive information needed to confirm, reconcile and support a transaction rather than unrestricted access to all payment details. Transaction records help us provide account services, investigate errors, prevent misuse and meet applicable record-keeping obligations.
Technical, device and usage information
When you use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, session details and information about how you interact with the website. This data helps us keep the website functioning, understand performance, detect suspicious activity and improve the player experience.
Information from other sources
Where permitted, we may receive information from payment providers, identity verification services, fraud prevention services, analytics providers or other service providers. We may compare information from these sources with information held in your account to confirm details, protect the service and satisfy legal or operational requirements.
How and why we use information
We use personal information for purposes connected with operating the website and providing casino services. The main purposes include setting up and managing accounts, processing transactions, responding to enquiries and providing customer support. Information may also be used to communicate important notices about security, account access, service changes, verification requests or other matters necessary for using the website.
- To create, verify, maintain and secure your account.
- To process deposits, withdrawals and other transactions, and keep accurate financial records.
- To confirm identity, age, eligibility and ownership of an account.
- To carry out anti-fraud, security, risk and other required checks.
- To identify, prevent and investigate suspected misuse, unauthorised access or harmful activity.
- To provide customer support, respond to complaints and resolve disputes.
- To understand website usage, fix technical issues and improve performance and accessibility.
- To send service messages and, where permitted and selected by you, marketing communications.
- To meet legal, tax, accounting, responsible gaming and record-keeping obligations.
- To protect our rights, players, service providers and the wider gaming environment.
We may use information where it is necessary to provide a service you have requested, meet an obligation that applies to the service, protect the security and integrity of the website, or support other legitimate operational purposes. Where consent is required, we will seek it in an appropriate way. You may withdraw consent for marketing at any time, although this will not affect processing that took place before withdrawal.
Marketing communications may include information about services, features or promotions that may be relevant to your account. You can use the unsubscribe option in a marketing message or contact us using the details in the privacy rights section. Even if you opt out of marketing, we may still send essential service and account messages.
Sharing information
We may share information with trusted service providers that help operate the website, process payments, verify identity, provide technology, analyse performance, deliver communications, detect fraud or provide customer support. These providers should use information only for agreed services and in accordance with appropriate security and confidentiality requirements. Information may also be disclosed where necessary to comply with a legal request, protect users, investigate suspected wrongdoing or defend legal rights.
Some service providers may process information in countries outside Australia. Where information is handled across borders, reasonable steps are taken to support appropriate security and privacy protections. Information may be shared only where there is a legitimate operational, legal or service-related reason to do so.
Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are not always absolute, and a request may be subject to identity checks, legal exceptions or the need to protect other people and the security of the service.
- Access your personal information and receive an explanation of how it is being used.
- Ask us to correct information that is inaccurate, incomplete or out of date.
- Request deletion of your personal information where it is no longer needed or where deletion is otherwise available.
- Withdraw consent to marketing communications or other processing based on consent.
- Ask questions about the handling, sharing or security of your information.
- Raise a concern if you believe your privacy has not been handled appropriately.
To exercise your rights, request access or correction, ask for deletion, or withdraw consent to marketing, contact support@ritzocasino.best. Please include enough information for us to understand your request and, where necessary, verify that you are the account holder. We may ask for additional information to protect accounts from unauthorised requests. We aim to respond within a reasonable time and will explain if a request cannot be completed or if an exception applies.
A deletion request does not always mean that every record can be removed immediately. We may need to retain some account, identity, transaction, security or compliance records where required by law, or where retention is reasonably necessary to resolve disputes, prevent fraud, protect the service or establish legal rights. Where possible, we will explain the reason for retaining information.
You can also update certain account details through available account settings, where those features are provided. Keeping your information accurate helps us provide support, complete verification and protect your account. If your circumstances change, please update relevant details or contact support rather than creating duplicate accounts.
Changes to this policy
We may update this Privacy Policy when our services, technology, privacy practices or legal obligations change. The updated version will be made available on the website, with an effective date or other notice where appropriate. We encourage you to review this page from time to time. Continuing to use the website after an update may indicate that you have read the revised policy, subject to any consent requirements that apply.
